CASE STUDY
How an HVAC Contractor Recovered $83K in New Contracts
Industry
HVAC
Database Size
8,500 leads
Timeframe
60 days
Results
$83,000 recovered
The Challenge
A growing HVAC contractor in South Florida had 8,500 past service requests—emergency repairs, maintenance calls, and installation quotes from the past 3 years. Most customers only called when their AC broke, then disappeared.
Key Problems:
- ✗ One-time emergency customers never became recurring clients
- ✗ No follow-up system for maintenance contracts
- ✗ Techs too busy to upsell during service calls
- ✗ Peak season overwhelm left money on the table
The Solution
Revive Flow launched two campaigns: maintenance reminders for past customers and seasonal tune-up offers.
Campaign 1: Maintenance Reminders
"Hi [Name], it's been 18 months since we serviced your AC. Florida heat is brutal—want to schedule a tune-up before summer?"
22% Response Rate
Campaign 2: Seasonal Offers
"Beat the rush! $79 AC tune-up (normally $149). Book now before summer hits and prices go up."
19% Response Rate
What Happened:
- Week 1: 1,870 past customers contacted
- Week 2: 412 responses, 187 bookings
- Week 4: $31K in maintenance contracts sold
- Day 60: $83K total (maintenance + upsells)
The Results
$83,000
New Contracts Sold
22%
Reactivation Rate
"We were leaving money on the table every single day. Revive Flow turned one-time customers into recurring revenue. Best investment we've made."— Mike Thompson, Owner