CASE STUDY
How a Med Spa Recovered $64K from Lapsed Clients
Industry
Med Spa
Database Size
6,200 leads
Timeframe
45 days
Results
$64,000 recovered
The Challenge
A Miami med spa had 6,200 past clients who'd stopped booking. Some hadn't been in for 2+ years. The owner knew these clients loved the results but life got busy and they forgot to rebook.
Key Problems:
- ✗ Clients loved treatments but didn't rebook automatically
- ✗ Front desk too busy to follow up manually
- ✗ Email reminders got ignored (8% open rate)
- ✗ Seasonal promotions weren't reaching past clients
The Solution
Revive Flow segmented past clients by treatment type and sent personalized SMS reminders.
Sample Messages:
"Hi Sarah! It's been 8 months since your last Botox. Ready for a refresh? We have a few spots left this week 💉"
→ 31% response rate
"Jessica, your skin looked AMAZING after laser! Want to book a maintenance session? 20% off this month only ✨"
→ 27% response rate
Timeline:
- Week 1: Botox clients contacted (1,200 leads)
- Week 2: Laser/facial clients (2,100 leads)
- Week 3: Filler/body contouring (1,800 leads)
- Day 45: 24% reactivation, 1,488 clients rebooked
The Results
$64,000
Revenue Recovered
24%
Reactivation Rate
1,488
Clients Rebooked
$43
Cost Per Booking
"We were spending $200+ per new client on Instagram ads. Revive Flow brought back past clients for $43 each. ROI is insane."— Dr. Ana Rodriguez, Owner